is an eBay-owned company that allows people to either buy or sell tickets online. Poor customer service is the biggest pet peeve to DoNotPay. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. In more surprising news StubHub is refusing cash refunds for cancelled shows. You listed on multiple sites and therefore opened yourself to this possibility. Spent hours getting this sorted on three different calls. Waited 30 minutes. I sold Harry Styles tickets for this Friday (Sept. 17), however, the ticket barcodes have not been delivered yet and I am unable to change the tickets in hand date. No notifications went to Apple ID. They did within a few hours. Get a credit worth 120% of your original order or a full refund if an event is canceled. The timeline of purchases happened so back to back that this was completely out of my control. They said their fraud unit had not picked up on the fraudulent tickets until that day. What stood out the most isnt the fact that we were defrauded out for $523.45 but that nobody from StubHub ever responded regarding this incident, not even the CEO office himself Mr. Baker. Next, a few weeks go by and they charged me $168.30 for not selling my ticket. I sent tickets to the user name & email address provided by StubHub. Huh! And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Sells Music & Sports Tickets. From what I understand, there's about 50 brokers . Under their sellers policy, section 3. Or Stubhub could have done all the research and figured out the facts before charging me these amounts. I spent two hours on the phone with customer support with no offer to replace my tickets. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. Is there a way out of this. Lesson learned and next time don't list on multiple sites. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com Everything you could want out of a customer service rep. If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. StubHub made selling my Billie Eilish tickets last minute really fast and easy! The event was canceled and Stubhub changed the guarantee. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. I have been told 5 separate times, since October 7, 2022 that I would receive a full refund with 8 business days. Did you find it helpful? I NEVER authorized my card to be charged without my permission. Ticketmaster is a Scam. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. Sign up to receive our free weekly newsletter. Check your recording. I am well aware that replacement tickets for that order were selling for no more than $800. StubHub contacted me and told me I needed to get scan reports from the . Use of this website signifies your agreement to our. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. Terrible experience wit StubHub. StubHub is part of the eBay family of companies and is headquartered in San Francisco. The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. We found and bought tickets several weeks before the event. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. Receive a full refund of your purchase 2. The guy was horrible and kept saying he understands my problem etc. Theyre now telling me i will be charged 100% of the ticket price! I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. For more information, please see our The tickets were never delivered by the seller via email nor phone. Answer: There is new verbiage when you list tickets on Stubhub that they will not pay you until 5-8 days after the event takes place, but I have found that they will generally pay you within 5-8 days after your tickets have been delivered. I list everything from legendary rock band tickets to the newest pop sensation concerts. Did you find it helpful? StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy The company does have something they term FanProtect Guarantee in its User Agreement. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. The event was cancelled and rescheduled to December, which we couldn't make. We are changing the way you register and sign-in to the StubHub Community. Unfortunately, you're out of luck since you had the dreaded double-sale. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! Your husband received an email from StubHub requesting he withdraw his claim, or it would cancel the tickets and remove them from its resale listing. Combined with viagogo, we now span 90+ countries around the world. To do so they can charge a penalty of up to 100% of the sale price. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Was this answer helpful? User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. Hurry up and access DoNotPay from any web browser to check out everything we offer. Doesn't matter that the sales happened close together. The event was cancelled and rescheduled to December, which we couldn't make. For example if their in hand date has passed and you don't have the tickets, you would be able to cancel. The agent was not able to help me with a password reset. That stinks. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I should have read the reviews before I did business with them. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. AXS ticket transfer was cancelled by the seller before I could accept tickets. Sellers can cancel most unfulfilled sales at a cost. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. You will get scammed. I have been dealing with Stubhub . happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. Everyday: 5:00 AM - 9:00 PM Pacific time. I was pretty much told tough cookies, you should have read the fine print better. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! We do still love going to events and want buying tickets online to be easy and safe. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints The group released two albums on Fearless Records, then moved to Atlantic Records in . Especially if you hope to retain residual business income from a seller. to check out everything we offer. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. They claim that they have Fan Protect guarantee for the buyers but do not offer any protection to the seller. Travel Rewards Cards; So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Yes No Still Need Help? Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. Danielle is the author of this solution article. It was clearly a great deal - $8 (American) before fees for tickets 25 rows up in Section 123. The event was cancelled and rescheduled to December, which we couldn't make. StubHub is an eBay company that began selling and reselling event tickets in 2000. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Sorry but that's how it is. And let's face it, that's the most important part. I posted my other listing, and waited for them to sell. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. On March 11, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Find more information about authorization holds. Did you find it helpful? No. The agent had to escalate. Request and Get a StubHub Refund Right Now. Called customer support. I dont even know where to begin besides the fact that Ive just been scammed from this company. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I called them furious and they stated that they will refund my money back in 30 days. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. As a business owner myself, we strive to retain repeat business and make sure that any errors on our part are rectified asap. It was absolutely terrifying. At this point, I guess to be continued is all I can say. StubHub: $245 - $542. Very difficult to believe. They cost $4,970 (4,100). By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. New comments cannot be posted and votes cannot be cast. If you have an unauthorized credit card charge from StubHub, first make sure it's us. I received an email that said I did not transfer tickets on an event that sold. Are You Having Trouble Getting in Touch With StubHub? Any com. Sit back and relax while we do the work. They did not have or offer any replacement tickets. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. By clicking 'Buy now,' you complete the order. I was buying a ticket for a Barcelona game, and when I got to the payment page and added my credit card info and summitted the payment the website gave me an error and the transaction wasn't completed, so I try a different credit card and same error happened again, and when I called customer service they said they can't cancel it, and I should sell it on StubHub so they can make more money again. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. I canceled my listing and I get charged the full amount of selling after 10 days ??? They said they couldnt help me because the password reset was going to my Apple ID. Cookie Notice I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. They cost $4,970 (4,100). I have hockey season seats and sometimes list tickets. Yes We value your privacy. The cancelled ticket resulted in a charge of $680. POINTS & MILES. Do NOT use stubhub. Eventually he said he is doing me a favor and got the $282 waived. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. Another way you might reach the company is by sending them an email. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. Shame on StubHub for conducting their business this way. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. FanProtect Guarantee: They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. I have a feeling this is not going to turn out good. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. Check out the table below to see the best alternatives to StubHub. That simply means the tickets were not used. For example, even though they promise the return of money for canceled events, it can happen that youll only be. The tickets were to be sent to [] Portugal. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. Doesn't matter that it was an unintentional human mistake. Bite the bullet , pay the penalty, move on. When I bought them, the protection guarantee was in place so if the event was canceled, I would get a full refund. The tickets were exactly what I advertised them as. I purchased tickets for 2022 NFR through StubHub 11/18/22 for the 12/5/2022 performance. MAB, they definitely charged him that. StubHub ticket sellers are charged a 15% fee. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. Was this answer helpful? There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). and take advantage of this neat service whenever you need it. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. How do I know I can trust these reviews about StubHub? StubHub: $128 - $155. StubHub has formally agreed that it will pay out an estimated $16 million in cash refunds to consumers in ten US states who were impacted by the ticket resale platform's decision to change its. If you feel like StubHub cheated you, you could take action against them. All you need to do is follow these short steps below: Voil! This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. StubHub clearly does not! TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. StubHub's return policy is called the "FanProtect Guarantee". Please do not send original documents as we cannot take responsibility for them. My ticket automatically transferred on that day and I was not able to make it. The company prides itself on being a Fan-to-Fan service. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. You state every phone call is recorded for quality. You were confused as you had never received. Get buying tips about Ticket Websites delivered to your inbox. Thank you! The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. Call toll-free from the U.S. or Canada, or chat online with support. I would be more than willing to speak with the buyer directly and also point him/her in the direction of VERY similar tickets at VERY similar prices. Cookie Notice It appears that that may just have enough business out there coming in from everyone else to continue to scam their customers repeatedly over the years through poor and dishonest business practices. ConsumerAffairs is not a government agency. 3, it lays out the ramifications of what they call a dropped sale. Tried to sign in on my account 12/30/2022. I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. I was more than communicative. A link has directed you to this review. The seller made a typo on the listing. I never saw a refund nor a refund receipt. Lesson learned. With only these four steps, your refund request is faxed. The seller would net $85.". As this price comparison shows, both services have a wide variety of seats available and are usually . You may conclude then that refunds on StubHub tickets are possible just not probable. I informed them that I was only selling tickets tonight one of the event. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! From everything weve seen, the StubHub customer support is quite thin, to say the least. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. First time 2 hours 45 mins. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the . According to our Seller Policies: If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. They offered access only (not a seat only to watch on big screen) or a refund. Yes To them, comparable means not even close! Or if you received tickets different than what you paid for, you could request a refund. Confirming transfers on their email link never works. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. All Rights Reserved. We were on the 50 yard line and offered 10 yard line. Customer service all the way to your seat, 2000-2022 StubHub. What can I do about this? StubHub's penalties if you can't deliver tickets you sold : StubHub Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. There are many more honest services out there. and our Use of this website signifies your agreement to our. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Rich Text; HTML; Preview; Quote. Our content is intended to be used for general information purposes only. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Do I have any reasonable like to stand on? StubHub Reviews 2013-2022. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. In other words, when it can be too late to get a refund. Doesn't matter that it happened while you were asleep. So I called customer service. I feel this is just a cash grab for Stub Hub. I have an $800 ticket tied up and I cant access my account. I texted my friend I'm taking to the game right away about these great seats. Simple and easy: Buy and sell tickets in only a few taps 2. The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? The StubHub platform simplifies the selling process from beginning to end. Order Help; Ticket Delivery 10-23-2021 06:34 PM. They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. As others have replied, you don't have any grounds to dispute the fee. Dear Sally. 24/7 customer support: . Provided proof of transfer from 8/24/21. 2 Likes Reply. The company prides itself on being a Fan-to-Fan service. Should i cancel my card? I spoke to them and they said nothing they can do. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. Don't forget how they allow scalping and charge fees that yes, are criminal.
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